| I
made this support section because I know how it is to
have a problem and not knowing where to turn. I´ve covered
the basic problems but you can email me if you think that
there is something that I´m missing or something you think
needs to be altered.
Download
Problems:
- How
do I download the movies from the EbonySource?
There are different methods to download but the one
that works the best is the Right Click Method. To download
a movie, you just have to Right Click on the movie link
and then select "Save target as". You'll be prompted
to choose a place where to store the movie on your Hard
Drive (remember where you download it of course!), and
then the download will start. To play the movie, you'll
simply have to double click on the file once its completely
downloaded. Note that if you left click on the link,
your media player will generally pop up, and then you
wont be able to save the movie on your hard drive, and
for some media players, you won't even be able to see
the movie.
- I
dont have the option "save target as", how do I fix
that?
You can easily fix this problem by following the easy
steps depicted on that page :
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q176/3
/16.asp& NoWebContent=1
- I
have a MAC, how do I download movies?
Internet Explorer or AOL: Choose the desired
link, click and hold left mouse button. Choose “Download
Link to Disk” and download the file to your hard drive.
Netscape: Choose the desired link, click and
hold left mouse button. Choose “Save Link As” and download
the file to your hard drive.
- How
do I speed up - pause/resume my downloads?
You can use any download manager. We advise you to use
Download Accelerator Plus or Get Right. These two softwares
will help you to speed up your download and resume/pause
your downloads- and they're free of charge!
Download Accelerator Plus v5.3 (Free)
Get Right v5.02 (Free)
How to install a Download Manager
First, left click on one of the link above and choose
"run from current location" or "open the file". Then,
follow the instructions to complete the installation.
You will finally have to reboot your computer to enable
your new download manager to work.
-
When
I try to download, it goes to Windows Media Player
and the video never starts?
You have to make sure to download the movie on your
hard drive before watching it - to download, right
click on the movie link and choose "save target as"
(more information on Question #1 located at the top
of the page). When it's downloaded, just double click
on the movie file to watch it.
Common
Questions:
- I
didn't receive my access, how can I get it?
If you didn't receive an email with your access information
after signing up, you have to contact us as soon as
possible with your subscription ID and username, so
we can send you your access to get into Ebonysource.com,
Contact us
here!
- How
do I cancel my membership?
If you don't want to have access to Ebonysource.com
anymore, you can easily cancel your membership at anytime!
CCbill users: Click
HereddddPaycom users:
Click
Here
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